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Frequently Asked Question

General Question

How do I create an account?

To create an account, simply click on the Log In button located at the top right corner of the page. After clicking the Log In button, you can click the ‘create an account’ button. You will be directed to a registration page where you will need to provide the required information. This may include your name, email address, and a password of your choice. Please ensure that you provide accurate and valid information during the registration process.

 

Follow the instructions provided on the registration page to complete the account creation process. 

 

Once you have successfully created your account, you will have access to additional features and benefits such as the ability to save your shipping addresses, track your orders, and enjoy a more personalized shopping experience.

 

If you encounter any difficulties or have any questions during the account creation process, please don’t hesitate to reach out to our customer service team. We are here to assist you and ensure a smooth and hassle-free account setup.

 

Thank you for choosing Little Moomoocraft. We appreciate your decision to create an account with us and look forward to providing you with an enjoyable shopping experience!

How do I make an order?

To place an order, please follow these simple steps:

 

Navigate the website: Browse through our site and locate the products you wish to purchase. You can use the search bar or explore different categories to find what you’re looking for.

 

Select the quantity: Once you have found a product you want to purchase, choose the desired quantity. You can typically adjust the quantity using a dropdown menu or input field next to the product.

 

Add to cart: After selecting the quantity, click on the ‘Add to Cart’ button. This will add the item to your virtual shopping cart.

 

Review your order: Continue browsing and adding more products to your cart if needed. When you have added everything you want to your order, click on the bag icon located at the top right of the screen. This will take you to the cart page where you can review the items you have selected.

 

Proceed to checkout: Once you have reviewed your order and confirmed that everything is correct, click on the ‘Checkout’ button or follow the prompts provided to proceed to the checkout process.

 

If you need any assistance during the ordering process or have any questions, please feel free to call us at 017-771 2338. Our friendly customer service team is ready to help and provide any necessary guidance.

 

Thank you for choosing Little Moomoocraft. We appreciate your order and look forward to delivering our handcrafted products to you!

How do I add item to my shopping cart?

To add an item to your shopping cart, please follow these steps:

 

Browse the website: Navigate through our website and locate the item you wish to purchase. You can use the search bar or browse different categories to find the desired product.

 

Select the item: Once you have found the item you want, click on it to view the product details and options, if applicable. Take a moment to review the information and ensure it meets your requirements.

 

Add to cart: To add the item to your shopping cart, look for the ‘Add to Cart’ button on the product page. Click on this button to add the item to your cart.

 

By clicking ‘Add to Cart,’ the item will be placed in your virtual shopping cart, allowing you to continue browsing and adding more items if desired.

 

If you encounter any difficulties or have any questions while adding items to your cart, please feel free to reach out to our customer service team for assistance. We are here to help and ensure a smooth shopping experience.

 

Thank you for choosing Little Moomoocraft. We appreciate your interest in our products and look forward to serving you!

Do you accept order through Social Media?

In addition to ordering through our website, we also accept orders through WhatsApp, Instagram and Facebook. However, we strongly recommend using our website for placing orders as it provides a faster and more streamlined experience.

 

For your convenience, you can reach us via WhatsApp at 017 – 771 2338, or find us on Instagram or Facebook at Little Moomoocraft. We understand that some customers may prefer these communication channels for placing orders.

 

Please note that while we do accept orders through WhatsApp, Instagram and Facebook, our response time may be slower due to the higher volume of inquiries and messages we receive through these platforms. To ensure a more efficient process, we encourage you to make your purchase directly through our website.

 

By utilizing our website, you can enjoy a user-friendly interface, easy navigation, and a secure checkout process. This helps us process your order more efficiently and provide you with a better overall shopping experience.

 

Thank you for considering Little Moomoocraft. We appreciate your understanding and cooperation in using our website for placing orders, and we look forward to serving you!

How do I know if my order is confirm?

To confirm your order, you will receive an order confirmation email sent to the email address you provided during the checkout process. This email serves as confirmation that your order has been received and is being processed.

 

Please ensure to check both your inbox and spam folder for the order confirmation email, as it is automatically generated and may sometimes be filtered as spam by your email provider. If you do not see the email in your inbox, kindly check your spam folder to ensure you don’t miss any important updates.

 

The order confirmation email will include details such as your order number, a summary of the items you have purchased, the shipping address, and any other relevant information. It serves as a confirmation of your order and provides you with peace of mind knowing that your request has been successfully received.

 

If you have not received an order confirmation email within a reasonable timeframe after placing your order, please feel free to contact our customer service team. We will be happy to assist you and provide any necessary information regarding the status of your order.

 

Thank you for choosing Little Moomoocraft. We appreciate your order and look forward to fulfilling it to your satisfaction!

What do I need if I've no experience in candle making?

If you have no experience in candle making, we highly recommend starting with a candle making kit. A candle making kit is designed specifically for beginners and includes all the basic materials and equipment you need to get started in one convenient package.

 

By purchasing a candle making kit, you’ll have everything you need to begin your candle making journey without the need to gather individual supplies. The kit typically includes ingredients such as wax, wicks, containers, fragrance oils, and instructions to guide you through the process.

 

Using a candle making kit allows you to familiarize yourself with the techniques and steps involved in candle making, providing a hands-on learning experience. Once you have gained experience and knowledge of candle making through the kit, you can then consider purchasing supplies in bulk for future candle-making projects.

 

We want to ensure that your candle making experience is enjoyable and successful, and starting with a candle making kit is an excellent way to begin your journey. It provides a convenient and comprehensive solution for beginners, allowing you to learn the craft at your own pace.

 

If you have any questions or need further assistance regarding candle making kits or the candle making process, please don’t hesitate to reach out to our customer service team. We are here to help and provide guidance to make your candle making experience a rewarding one.

 

Thank you for choosing Little Moomoocraft. We look forward to helping you get started on your candle making journey!

I wish to start a candle business, can I buy wholesale?

If you wish to start a candle business and are interested in purchasing wholesale quantities, we would be delighted to assist you. Please email us at littlemoomoocraft@gmail.com with your specific requirements, and we will provide you with a customized quote based on your needs.

 

By contacting us via email, you can provide us with detailed information regarding the specific products and quantities you are interested in. This allows us to understand your requirements and provide you with a tailored quote that aligns with your business goals.

 

At Little Moomoocraft, we are committed to supporting businesses and offering competitive wholesale pricing for bulk orders. We value the opportunity to collaborate with you and provide the quality candles you need to grow your business.

 

Please don’t hesitate to reach out to us via email at littlemoomoocraft@gmail.com to discuss your wholesale needs. Our team will respond to your inquiry promptly and work with you to find the best solution for your candle business.

 

Thank you for considering Little Moomoocraft as your wholesale partner. We appreciate your interest and look forward to serving your business needs!

How much is Shipping?

Our shipping rates are as follows:

 

West Malaysia: RM10

East Malaysia: RM20

Additionally, we offer free shipping on orders totaling RM250 and above. This means that if your order reaches a total of RM250 or more, you will enjoy free shipping for your delivery.

 

We strive to provide competitive shipping rates while ensuring the safe and reliable delivery of your order to your desired location within Malaysia. Please note that these rates are subject to change and may vary depending on any ongoing promotions or special offers.

 

If you have any further questions or require clarification on our shipping rates, please feel free to contact our customer service team. We are here to assist you and provide the information you need for a smooth and satisfying shopping experience.

 

Thank you for choosing Little Moomoocraft. We appreciate your support and look forward to delivering our handcrafted products to you!

Who is your shipping partner?

For your convenience, we have partnered with reputable shipping providers to ensure efficient and reliable delivery of your orders. We work with Postlaju, FMX, City Link, DHL, Gdex, Lalamove, J&T Express, Pgeon, and EMS (for international orders). When your package is ready to be shipped, we will send you a shipping confirmation email or message containing the courier details and tracking number. This allows you to easily track your package and stay updated on its delivery status.

 

If you prefer a more personalized approach or if you’re located nearby, you also have the option to self-pickup your order. Simply choose the self-pickup option during the checkout process, and we will make the necessary arrangements. This allows you to conveniently collect your order at our designated pickup location.

 

At Little Moomoocraft, we strive to make your shopping experience as seamless as possible. Whether you opt for shipping with our trusted partners or prefer to personally pick up your order, we are committed to ensuring your satisfaction. Rest assured that we will provide clear communication and assist you every step of the way.

 

Please note that shipping fees and delivery times may vary depending on your location and the shipping provider chosen. For any further questions or assistance regarding shipping or self-pickup, please don’t hesitate to reach out to our customer service team. We’re here to help!

 

Thank you for choosing Little Moomoocraft. We look forward to delivering your handmade treasures or assisting you with a smooth self-pickup experience!

How do I track my order?

After completing your purchase, you can expect to receive a shipping confirmation notification from us. This notification will be sent to you via email or message. The shipping confirmation will provide you with important details about your order, including the courier that will be handling the delivery and the corresponding tracking number. This allows you to easily track the progress of your package and stay informed about its estimated arrival.

 

If you have any questions or need assistance with your order, please don’t hesitate to reach out to our customer service team. We’re here to help and provide you with a seamless and satisfying shopping experience.

 

Thank you for choosing Little Moomoocraft. We appreciate your trust and look forward to delivering your order to you promptly!”

How long does shipping takes?

After you have completed your payment, we will begin packing your order promptly. Our dedicated team works diligently to ensure that your items are carefully packaged and prepared for shipment. In most cases, your order will be packed the next day after payment.

 

For deliveries within West Malaysia, you can expect your package to arrive within 2-5 working days. If you are located in East Malaysia, please allow for a slightly longer delivery timeframe of 4-8 working days. It’s important to note that these delivery estimates are based on typical conditions and may vary depending on external factors.

 

While we strive to provide timely deliveries, please be aware that delays may occur during peak periods, such as Mondays, Public Holidays, and Company Trips. However, rest assured that any potential delays during these times should only add a few days to the overall delivery timeframe.

 

We understand the importance of receiving your order promptly and aim to minimize any potential disruptions to the delivery process. Our team will keep you informed of any significant delays or changes to your delivery schedule. We appreciate your patience and understanding during peak times.

 

If you have any concerns or require further assistance regarding the delivery of your order, please don’t hesitate to reach out to our customer service team. We are here to help and ensure a smooth and satisfactory delivery experience.

 

Thank you for choosing Little Moomoocraft. We value your trust and are committed to delivering your order to you as quickly as possible!

Do you ship internationally?

We are delighted to offer international shipping for our customers worldwide. If you are located outside of Malaysia and would like to place an order, we are here to assist you. Simply email us at littlemoomoocraft@gmail.com with your order list, and we will be happy to provide you with the shipping rates to your country.

 

When contacting us, please include the items you wish to purchase and the destination country in your email. Our dedicated team will promptly respond to your inquiry, ensuring that you receive the necessary information to proceed with your international order.

 

We understand the importance of providing transparent and competitive shipping rates for our international customers. By contacting us directly, we can accurately calculate the shipping costs based on your specific order and destination, ensuring that you receive the most accurate information.

 

If you have any additional questions or require further assistance, please don’t hesitate to reach out to us. We are committed to providing exceptional customer service and making your international shopping experience with Little Moomoocraft as smooth as possible.

 

Thank you for considering Little Moomoocraft for your international order. We look forward to serving you and delivering our handcrafted products to your doorstep, no matter where you are!

How long is internationally ship?

We are excited to offer international shipping to customers all around the world. While we strive to provide timely deliveries, the exact duration for international shipping can vary depending on several factors such as customs clearance and the destination country’s postal service. As a result, we are unable to guarantee specific delivery timelines for international shipments.

 

To obtain shipping rates and estimate the delivery timeframe for your specific country, please email us at littlemoomoocraft@gmail.com. Kindly include the details of your order and the destination country in your email. Our dedicated team will promptly respond to your inquiry, providing you with the necessary information to proceed with your international order.

 

We understand the importance of transparency and providing accurate shipping rates for our international customers. By contacting us directly, we can ensure that you receive the most up-to-date shipping rates and estimated delivery timeframe based on your specific order and destination.

 

If you have any further questions or require additional assistance, please don’t hesitate to reach out to us. We are committed to providing excellent customer service and making your international shopping experience with Little Moomoocraft as smooth as possible.

 

Thank you for considering Little Moomoocraft for your international order. We look forward to serving you and delivering our handcrafted products to customers worldwide!

What if I haven't receive my order?

If you haven’t received your order within 8 business days after placing your order and making payment, it’s possible that something may have gone wrong during the delivery process.

 

The first step is to check the status of your order. If the order status is not marked as “shipped,” please contact us so that we can investigate the issue and provide you with an update on the status of your order. However, if the order status is marked as “shipped,” it’s important to proceed with the following steps.

 

Firstly, double-check the accuracy of the shipping address provided during the checkout process. Ensure that the address is correct and complete. Inaccurate or incomplete addresses can sometimes lead to delivery delays or difficulties.

 

If the shipping address is correct, the next step is to track your shipping status using the courier’s website. Locate the tracking number provided in your shipping confirmation email or message, and enter it on the respective courier’s site. This will allow you to view the current status and location of your package.

 

In case you encounter any issues or concerns during the tracking process or find that your package is not progressing as expected, we recommend contacting the courier company directly. They can provide additional assistance and information regarding the whereabouts of your package. If the courier company is unable to locate your order or you require further support, please don’t hesitate to reach out to us. We are here to help resolve any issues and ensure that you receive your order as soon as possible.

 

At Little Moomoocraft, we value your satisfaction and strive to make your shopping experience enjoyable. We apologize for any inconvenience caused by delays in receiving your order and assure you that we will do our best to address the situation promptly.

 

Thank you for your patience and cooperation. We appreciate your support and look forward to resolving the issue and delivering your order to you!

How if I give wrong shipping address?

If you have accidentally provided an incorrect shipping address, it’s important to take action as soon as possible. Please email us at littlemoomoocraft@gmail.com to notify us of the mistake and request a change to your shipping address.

 

We understand that errors can happen, and we will do our best to assist you. However, please note that we cannot be held responsible for any orders that are delivered to an incorrect address provided by you. It’s crucial to promptly notify us of any address changes to ensure successful delivery of your order.

 

When contacting us, please provide your order details and the correct shipping address you would like us to update. Our dedicated team will review your request and make the necessary adjustments, ensuring that your order is shipped to the correct location.

 

We recommend reaching out to us as soon as you notice the error to maximize the chances of successfully modifying your shipping address. While we will make every effort to accommodate your request, please understand that in some cases, it may not be possible to make changes if the order has already been shipped.

 

Thank you for your understanding and cooperation. We appreciate your attention to providing accurate shipping information and allowing us the opportunity to assist you with your order.

How should I cancel or change order?

If you would like to cancel or make changes to your order, please contact us promptly by emailing us at littlemoomoocraft@gmail.com. We will do our best to accommodate your request. However, please note that if your order has already been shipped, we regret to inform you that we are unable to cancel or make changes to your order.

 

To increase the chances of successfully canceling or modifying your order, we recommend reaching out to us as soon as possible. In your email, please include your order details and clearly state the changes or cancellation you would like to make. Our dedicated team will review your request and respond to you promptly.

 

While we strive to be as flexible as possible, once an order has been shipped, it enters the delivery process, and we have limited control over making changes or canceling it. In such cases, we suggest referring to our return and exchange policy for information on how to proceed after receiving your order.

 

Thank you for your understanding and cooperation. We appreciate your attention to promptly notifying us of any changes or cancellations, allowing us the opportunity to assist you to the best of our ability.

How if I want to Return my order?

Please note that once your order has been shipped, we are unable to accept returns or process exchanges for products due to wrong product ordered or change of mind. We kindly ask that you carefully review your order before completing the purchase.

 

At Little Moomoocraft, we take pride in ensuring the quality of our products and strive to provide accurate descriptions and images to assist you in making informed decisions. We encourage you to read the product descriptions, view the product images, and reach out to our customer service team if you have any questions or concerns prior to placing your order.

 

If you have received a damaged or defective item, please contact us within a reasonable timeframe with supporting evidence, such as clear photos or a detailed description of the issue. Our dedicated customer service team will assess your case and work with you to find a satisfactory resolution.

 

Thank you for your understanding and cooperation. We appreciate your attention to the details provided and encourage you to contact us if you have any questions or concerns about your order. We are committed to ensuring your satisfaction and addressing any issues that may arise.

How do I choose store pick up?

To choose the store pick-up option, simply select it during the checkout process when placing your order. Once you have completed the checkout, please take the following steps to arrange for your pick-up:

 

Contact us via WhatsApp or Facebook/ Instagram inbox: After placing your order, please reach out to us through WhatsApp or Facebook/ Instagram inbox. Let us know the date and time you plan to come for pick-up. This allows us to prepare your order in advance and ensure that it’s ready for collection upon your arrival.

 

Store pick-up operating hours: Our store is open from Tuesday to Sunday, from 10am until 5pm. Please plan your visit accordingly and choose a date and time within these operating hours for your pick-up.

 

Pick-up location: Our store is located at E-5-3, Pusat Perdagangan Bandar Bukit Jalil, Persiaran Jalil 1, 57000 Kuala Lumpur. You can use this address for navigation purposes or to provide to your transportation service.

 

By following these steps, you can conveniently pick up your order from our store location. We recommend contacting us in advance to ensure a smooth pick-up experience and avoid any potential wait times.

 

Thank you for choosing Little Moomoocraft. We look forward to assisting you with your store pick-up and providing you with our handcrafted products in person!

What if my order been damage?

If you receive a parcel that appears to be damaged, we kindly ask you to follow these steps to ensure a prompt resolution:

 

Document the external damage: Before opening the parcel, take clear photos of the damaged box from different angles. These photos serve as evidence of the external damage during transit.

 

Inspect the contents carefully: Open the package and carefully examine the items inside for any signs of damage. If you discover any damaged items, take photos of each damaged item. These photos will help us assess the extent of the damage and determine the appropriate course of action.

 

Reseal the box and contact us: After documenting the damage, reseal the box. Contact us within 24 hours of delivery and provide the photos of the damaged box and items. We will arrange a reverse pick-up of the damaged parcel at no cost to you.

 

Return of damaged goods: Please retain all damaged items and their original packaging, as we may require them to be returned to us. We will provide further instructions on returning the damaged goods.

 

Resending of items: Once we receive the damaged parcel and assess the situation, we will arrange to resend a new set of undamaged items to you as a replacement.

 

Ensuring your satisfaction is our priority, and we apologize for any inconvenience caused by the damaged items. By promptly documenting and reporting the damage, we can take the necessary steps to resolve the issue and provide you with a satisfactory resolution.

 

Thank you for your cooperation and understanding. We appreciate your attention to these instructions and look forward to resolving the matter for you as quickly as possible.