Free shipping with purchase of RM250 and above.
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Frequently Asked Question

General Question

How do I create an account?

Click on the Sign Up button located at the top right corner of the page, and follow all the instructions.

How do I make an order?

Please navigate the site to the products you want, choose the quantity then use the add to cart button. When you have added everything you want to your order, click on the bag icon at the top right of the screen and follow the prompts to Checkout.

If you need any assistance please call us 017-771 2338.

How do I add item to my shopping cart?

Select the item you require and then click Add To Cart.

Do you accept order through Whatsapp or Facebook?

We also accept order through Whatsapp or Facebook.
We strongly recommend that you purchase your items through website, because our Whatsapp & Facebook will be busy and the response will be slower.

Whatsapp no : 017 – 771 2338
Facebook : Little Moomoocraft

How do I know if my order is confirm?

You will receive an order confirmation email at the email address you provided. It will be an automatically generated email, so do check your spam folder if you do not see the email in your inbox.

What do I need if I've no experience in candle making?

If this is your first time making a candle, we will strongly recommend you to purchase a candle making kit. Candle making kit includes basic materials and equipment that you need in one box. Once you have experience and knowledge of candle making, you can re-purchasing in bulk.

I wish to start a candle business, can I buy wholesale?

You can email us, we can quote based on your needs.

Can I change my order?

You are allow to change your order items before shipping. We are happy to help you. However, once your order is shipped there is nothing we can do.

Can I cancel my order?

We understand sometimes the wrong product is added in the order, so if we can change it we will.

If you wish to cancel or change your order, please email us at If your order has shipped, we are unfortunately unable to cancel or change your order.

If you need any assistance please call us 017-771 2338.

My order is not correct.

Firstly, you can double check your order again. Usually we will pack an item inside another. No worries, we are happy to help you get the order corrected.

If you need any assistance please call us 017-771 2338.

I havent received an email after placing an order?

Firstly, you can check whether the email has been sorted to your spam or other mailbox. Every complete order should get a status email. If you did not get one, your email address may have been entered incorrectly.

If you need any assistance please call us 017-771 2338.

What if I receive damage item ?

If a parcel arrives damaged, snap photos of the damaged box before you open the parcel. Then open the package and carefully check your goods for signs of damage. If they do prove to be damaged, take photos of any damaged items. Reseal the box, send us the photos and we will arrange a reverse pick up. We will then resend you a new set of items. Please note that you must contact us within 24 hours of delivery. Don’t forget to keep all damaged goods and their packaging as you may be required to return these to us. Once we receive your parcel, only then will we resend another set to you.

If you need any assistance please call us 017-771 2338.


How long it takes to deliver to my address?

We usually pack your orders the next day after you are done making payment. For West Malaysia, it will take 2-5 working days to arrive and for East Malaysia, it will take 4-8 working days to arrive. However, there may be delays on Monday, Public Holidays, and Company Trips. But no worries, these peak times should only delay you a few days.

How much is the postage cost ?

West Malaysia – RM 10
East Malaysia – RM 20

Free postage if you purchase RM250 and above in the same order.

I live in Kuala Lumpur, can I collect my orders from Bukit Jalil Shop ?

Sure. You can choose the self pick-up option when you place an order. However, you have to Whatsapp or Facebook inbox us and let us know the date and time you coming for pick up.

We are open Tue-Sun from 10am until 5pm.

The address is E-5-3, Pusat Perdagangan Bandar Bukit Jalil, Persiaran Jalil 1, 57000 Kuala Lumpur.

How to refund?

We are sorry if you